Terms of Service

Last Updated: July 8, 2026

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

1. Acceptance of These Terms

Welcome to Kinstead. This website and related services are operated by Kinstead, Inc. (“Kinstead,” “we,” or “us”). Kinstead offers this website (the “Site”) and the business services described below, together with any information, tools, or services delivered through the Site or related communications (collectively, the “Services”), subject to your acceptance of all terms, conditions, policies, and notices stated herein.

These Terms of Service (the “Terms”) constitute a binding agreement between you (“you” or “user”) and Kinstead, Inc. By accessing the Site, creating an account, enrolling in Business Services, or otherwise using the Services in any manner, you agree to be bound by these Terms, on your own behalf and on behalf of any business entity you represent (and you represent that you have authority to bind that entity). If you do not agree to all of these Terms, you may not access or use the Services. These Terms incorporate our Privacy Policy, which can be found at www.kinsteadhealth.com/privacy-policy, and any pricing schedule, enrollment form, order form, or fee terms you accept in connection with the Services (collectively, “Enrollment Terms”). If Enrollment Terms conflict with these Terms, the Enrollment Terms control for the services they cover.

IMPORTANT NOTICE: Please read these Terms carefully. They contain important information about the Services provided to you, fees and billing practices, limitations of liability, and dispute resolution procedures, including binding arbitration and a class action waiver.

2. Who We Are

Kinstead, Inc. is a management and business services company. We provide administrative, technology, and practice support services to licensed clinicians and the business entities they own or control (each, a “Provider”). Kinstead, Inc. also provides management and business services to Kinstead Provider Group, P.A. (“Provider Group”), an independent professional entity, under a separate management services arrangement. Kinstead, Inc. is not a healthcare provider, does not practice medicine or nursing, and does not provide medical care.

3. Who May Use the Services

The Site and Services are intended for licensed healthcare professionals and their authorized representatives, acting in a business capacity. You must be at least 18 years old to use the Services. The Site is not intended for patients, and no medical care may be sought or received through the Site. No patient appointments, transactions, or clinical interactions occur on the Site.

4. Business Services

Subject to these Terms and any applicable Enrollment Terms, Kinstead provides business services to Providers and their business entities (the “Business Services”), including, but not limited to:

• Practice setup, including website development and hosting, phone line procurement, fax line setup, and business email setup;
• Branding and design services;
• Business entity formation support, including LLC incorporation and ongoing maintenance, where applicable;
• Patient-facing compliance policy support, including template policies, notices, and consents for your practice;
• Cash-pay payment processing support; and
• Technology and administrative support.

5. No Medical Services; Provider Responsibility

Kinstead, Inc. does not provide medical or nursing services and does not direct or control the clinical judgment of any Provider. Each Provider is solely responsible for: the clinical services the Provider furnishes; maintaining all required licensure, registrations, certifications, and professional liability insurance; compliance with all laws applicable to the Provider’s practice, including the Health Insurance Portability and Accountability Act (“HIPAA”) and state privacy laws; and the content and operation of the Provider’s own practice, including the Provider’s patient-facing website, policies, notices, and consents. Clinical services furnished by Provider Group or its contracted professionals are governed by separate agreements, not by these Terms. Telehealth services have limitations and may not be appropriate for all medical conditions; emergency medical situations require immediate in-person care.

6. Accounts; Acceptable Use

You agree to: (a) provide accurate and complete information and keep it current, (b) maintain the security of your account credentials, (c) use the Services in compliance with all applicable laws, (d) respect the intellectual property rights of Kinstead and third parties, and (e) not interfere with or disrupt the Services or servers. You are responsible for all activity under your account.

7. Fees and Payment

(a) Platform Fees. Providers pay Kinstead the platform and service fees described in their Enrollment Terms or otherwise presented at enrollment (“Platform Fees”). Platform Fees may be one-time or recurring.

(b) Pass-Through Costs. You are responsible for actual third-party costs Kinstead incurs on your behalf in connection with the Business Services, including state entity filing fees, domain registration and hosting-related fees, telecommunications charges, and marketing costs, which may accrue over time and be invoiced or charged periodically (“Pass-Through Costs”). Where practicable, we will identify Pass-Through Costs on your invoices or statements.

(c) Cash-Pay Payment Processing. Where Kinstead facilitates payment processing for cash-pay services you furnish, Kinstead retains ten percent (10%) of collected cash-pay revenue as its service fee, and the remainder is remitted to you or your business entity, unless your Enrollment Terms provide otherwise. Payment processing is performed by third-party payment processors, and remittance timing may depend on those processors.

(d) Payment Authorization. You authorize Kinstead and its third-party payment processors to charge the payment method you provide for Platform Fees and Pass-Through Costs when due, including recurring charges.

(e) Fee Changes. We may change Platform Fees or introduce new fees by providing at least thirty (30) days’ prior notice. Fee changes take effect after the notice period.

(f) Nonpayment. We may suspend or terminate Services for past-due amounts after notice and a reasonable opportunity to pay.

8. Billing Inquiries and Refunds

If you believe you have been billed incorrectly, please contact us within 30 days of the billing date at support@kinsteadhealth.com. Kinstead will not issue refunds or credits after this 30-day period expires, except where required by applicable law. Except as expressly stated in your Enrollment Terms or required by law, fees are earned when paid and are otherwise nonrefundable.

9. Provider Websites, Domains, and Third-Party Services

As part of the Business Services, Kinstead may develop, host, and maintain a practice website on your behalf, and may provide template patient-facing policies, notices, and consents for use on that website. You are solely responsible for the accuracy and legality of the content of your practice website and for reviewing, adopting, and maintaining the patient-facing terms of use.

10. Communications; Text Messaging Consent

You consent to receive communications from us electronically, including via email, SMS, or through posted notices on our website. By providing a mobile phone number, you consent to receive text messages from Kinstead or on its behalf regarding our services, your account, and, where you have agreed, marketing.

11. Intellectual Property

The Site, the Services, and all related software, templates, designs, tools, documentation, and materials are owned by Kinstead or its licensors and are protected by intellectual property laws.

12. Confidentiality

Each party will use the other party’s non-public business information only as needed to perform under these Terms and will protect it using reasonable care.

13. Term; Termination

These Terms apply for as long as you use the Services. Either party may terminate enrolled Business Services for convenience on sixty (60) days’ written notice. Kinstead may suspend or terminate the Services immediately for material breach, nonpayment, unlawful use, or conduct that risks harm to the Services or other users.

14. Information Accuracy and Disclaimers

We strive to provide accurate, complete, and current information through our Services. However, we make no warranties regarding the accuracy, completeness, or timeliness of any information provided.

15. Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Services, with reasonable notice where practicable.

16. Limitation of Liability

To the fullest extent permitted by law, Kinstead, Inc. and Kinstead Provider Group, P.A., shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.

17. Indemnification

You agree to indemnify, defend, and hold harmless Kinstead, Inc., Kinstead Provider Group, P.A. from any claims, demands, damages, or expenses arising from your breach of these Terms.

18. Dispute Resolution; Class Action Waiver

Any disputes arising under these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Delaware.

20. Changes to These Terms

We may modify these Terms by posting updated versions on our website. Your continued use of the Services following the effective date of any changes constitutes acceptance of the modified Terms.

21. Entire Agreement; General

These Terms, together with our Privacy Policy, your Enrollment Terms, and any additional terms constitute the entire agreement between you and Kinstead regarding the Services.

22. Contact Information

For questions about these Terms or our Services, please contact us at:

Kinstead, Inc. 169 Madison Avenue, #15605 New York, NY 10016 Email: support@kinsteadhealth.com